Frequently Asked Questions

Everything you need to know about BASED beauty and your orders.

Are BASED products cruelty-free and vegan?

Yes, all our products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team immediately for a replacement or refund.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your ingredients safe for sensitive skin?

While our products are formulated with clean ingredients, we recommend checking the full ingredient list on each product page and performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.